Last Updated: December 13, 2023
This Privacy Policy describes how Mathnasium collects, uses, and discloses personal data in connection with the Mathnasium.com/uk website and our online learning platform, Mathnasium@home (collectively, the “Services”). This Policy may not encompass all personal data collected or processed by individual tutoring centres, which are independently owned and operated franchises. Additional policies may apply in other contexts and to other relationships you may have with us.
The data controller for any personal data provided to or gathered by the Services is Mathnasium Franchisor LLC (“Mathnasium,” “we,” “us,” or “our”), 5120 W. Goldleaf Circle, Suite 400, Los Angeles, CA 90056.
Contents
INFORMATION WE COLLECT ABOUT YOU
COOKIES AND OTHER TRACKING TECHNOLOGIES
PURPOSES AND LEGAL BASES FOR PROCESSING PERSONAL DATA
HOW LONG WE KEEP YOUR PERSONAL DATA
INTERNATIONAL TRANSFERS OF PERSONAL DATA
YOUR RIGHTS AND HOW TO USE THEM
INFORMATION RELATING TO CHILDREN
MARKETING USING SMS AND EMAILS
INFORMATION ABOUT ONLINE CHATS
INFORMATION WE COLLECT ABOUT YOU
When you use the Services, we collect and process different types of information about you, including personal data that you provide directly to us or that we collect automatically.
Information You Provide
We obtain information that you provide directly to us through the Services, for example, when you:
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Fill in forms (for example, a 'Contact us' form) on our website or at a trade show or anywhere else we conduct business
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Download documentation from our website
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Subscribe to our newsletters or other communications
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Correspond with us by phone, email or otherwise
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Apply to become a franchisee
Typically, the personal data you give us may include your name, business affiliation, address, telephone number, email address, available capital and other financial details (if interested in owning a franchise), and any personal details required to resolve any enquiries or complaints.
Information We Collect From Others
We may also obtain personal data about you from third parties, including franchise development portals and event promoters.
Information Collected Automatically
When you visit our website, we automatically collect some types of information about you including through the use of cookies and other tracking technologies (such as web beacons). Our website also supports third-party cookies placed by our service providers and third parties, such as advertising partners. The types of information we collect in this way typically include things like your domain; device IP address; the date, time and duration of your visit; your browser type; your operating system; your page visits; and other, similar information.
COOKIES AND OTHER TRACKING TECHNOLOGIES
Cookies are small files that a website transfers to your device through a web browser that enable the site’s or a third party’s systems to recognize your device and capture and remember certain information. Web beacons (also known as tracking pixels) are tiny graphics embedded invisibly on a webpage or in an email that may be used to deliver or communicate with cookies, to count users who have visited certain pages, and to understand usage patterns. In general, our website uses cookies and other tracking technologies as follows:
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Where necessary to run our website
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To optimize the functionality of our website
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For analytics purposes
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For purposes of ad targeting and marketing
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To determine if our email messages have been opened and acted upon
Cookies vary in how long they last. “Session cookies” terminate shortly after you terminate your internet session. “Persistent cookies” are stored on your device until a set expiration date. We use both session cookies and persistent cookies on our website.
Most web browsers accept cookies by default, but you may be able to adjust your browser settings to remove or reject cookies. If you do not want to have cookies placed on your device, you should adjust your settings within our
cookie preference center
or set your browser to refuse cookies before accessing our website. Please review your browser’s Help menu for instructions, or visit https://allaboutcookies.org/ for more information about cookies.
Analytics. We use analytics tools including Google Analytics to analyze how you interact with our website. This software may collect information such as your IP address, location, operating system, access time, duration of visit, and actions you take on our website. Google Analytics is owned and controlled by Google LLC. Data collected by Google is subject to its privacy policy. You may opt-out of having your website activity made available to Google Analytics by installing the Google Analytics browser add-on, available here.
Online
Advertising. We collect some information about you in order to target advertisements to you when you browse the internet or use social media. To set your preferences with respect to the use of advertising cookies on our website, please visit our
cookie preference center
You can personalize the ads you receive or opt out of ads from Google by visiting the Google Ads Settings page. For more information about the use of Bing Ads or Microsoft Advertising on our website, please review the Microsoft Privacy Statement. Additional options for opting out of interest-based advertising can be found at: youradchoices.com/appchoices, https://optout.networkadvertising.org/?c=1, and optout.aboutads.info.
PURPOSES AND LEGAL BASES FOR PROCESSING PERSONAL DATA
Certain personal data may be required for us to provide you with our Services. Generally, we use the personal data we collect:
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To provide you with our Services
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To communicate with you
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To process purchases, transactions, and payments
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To provide you with customer service and support
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For marketing, advertising, and promotions
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To better understand how users access and use our Services, to improve the Services, to respond to user desires and preferences, auditing, and for other research and analysis
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To help maintain the safety, security, and integrity of the Services Detecting, investigating, or protecting against malicious, deceptive, fraudulent, or illegal activity
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Tailoring our content or otherwise personalizing the Services
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As part of our application process for potential franchisees, and relationship with current franchisees
We rely on the following legal bases for processing your personal data:
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The processing is necessary for us to provide you with the Services you request, enter into or perform a contract with you, or to respond to your inquiries.
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We have a legal obligation to process your personal data.
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We must process your personal data to protect your vital interests, or those of others
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We have a legitimate interest in processing your personal data. In particular, we have a legitimate interest in the following instances:
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To analyse and improve the safety and security of our Services, including by implementing and enhancing security measures and safeguards and protecting against fraud, spam, and other abuse;
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To maintain and improve our Services;
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To operate our Services and provide you with information and communications about our products and services that are tailored to, and in accordance with, your personal preferences; and
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To support some of our marketing activities.
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You have consented to our processing of your personal data. When you consent, you may change your mind and withdraw your consent at any time.
HOW LONG WE KEEP YOUR PERSONAL DATA
We keep personal data for as long as is necessary for the purposes described in this Policy or otherwise authorized by law. This generally means holding personal data for as long as one of the following apply:
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Your personal data are reasonably necessary to manage our operations, to manage your relationship with us, or to satisfy another purpose for which we collected the data;
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Your personal data are reasonably necessary to carry out a disclosed purpose that is reasonably compatible with the context in which the personal data were collected;
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The personal data are reasonably required to protect or defend our rights or property (which will generally relate to applicable laws that limit actions in a particular case); or
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We are otherwise required or permitted to keep your personal data by applicable laws or regulations.
Where personal data are used for more than one purpose, we will retain the data until the purpose with the latest period expires.
HOW WE DISCLOSE PERSONAL DATA
In the course of providing our Services or otherwise operating our business, we share personal data as follows:
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With vendors that perform services on our behalf (e.g., assisting us in delivering content, processing payments, supporting our promotions, and providing communications, technical, analytical, web hosting, cloud hosting, and other services on our behalf)
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With our employees, agents, and affiliates to provide our Services and operate our business
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To comply with applicable law or protect rights and interests – for example, we may disclose your personal data if we determine that such disclosure is reasonably necessary to comply with the law, protect our or others’ rights, property or interests, or prevent fraud or abuse
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In the event we sell or transfer all or a portion of our business assets, including the negotiation of such transactions
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For any other purpose with your consent or as otherwise allowed by applicable law
INTERNATIONAL TRANSFERS OF PERSONAL DATA
From time to time it is necessary to share your personal data with our affiliates in the US for the purposes described above. We may also appoint service providers that are located outside of the UK (who will operate under our instructions) to assist us in providing information or services to you, in conducting and managing our business, or in managing and improving our Services. Mathnasium may share your personal data with our affiliates and these third parties to perform services on Mathnasium's behalf, subject to appropriate contractual restrictions and security measures, or if we believe it is reasonably necessary to prevent harm or loss, or if we believe that the disclosure will further an investigation of suspected or actual illegal activities.
If your personal data is transferred outside the UK to our affiliates in the US or to service providers, we will take steps to ensure that your personal data receives the same level of protection as if it remained within the UK, including by entering into data transfer agreements using the United Kingdom’s International Data Transfer Addendum.
You may obtain more information about our transfer safeguards by contacting [email protected].
YOUR RIGHTS AND HOW TO USE THEM
You have the right to access, correct, erase, and obtain a copy of any personal data we maintain about you. You also have the right to object to or restrict our processing of your personal data, and to withdraw your consent to our processing of your personal data. You may submit a request relating to your personal data by emailing us at [email protected]. We may require specific information from you to help us verify your identity prior to processing your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to any legal restrictions on disclosing this information.
If you believe that we have mishandled your personal data, you may contact us or submit a complaint to the Information Commissioner’s Office.
INFORMATION RELATING TO CHILDREN
Our The website is not for use by children under the age of 18 years and Mathnasium does not knowingly collect, store, share or use the personal data of children under 18 years. If you are under the age of 18 years, please do not provide any personal data, even if prompted by the website to do so. If you are under the age of 18 years and you have provided personal data, please ask your parent(s) or guardian(s) to notify Mathnasium and Mathnasium will delete all such personal data.
SOCIAL FEATURES
Our Services may permit you to interact with another website or online service, such as enabling you to “like” Mathnasium on another website or “share” content from our Services with other websites (“Social Features”). If you choose to “like” or “share” content or post information using Social Features, that information may be publicly displayed, and others may have access to certain information about you and your use of the Services. Similarly, if you interact with us through Social Features, we may have access to information about you (for example, if you “like” or “follow” us on another website). Please note that if you mention or comment about Mathnasium or our Services in your post on a social media platform, that platform may allow us to publish your post on our Services.
MARKETING USING SMS AND EMAIL
Where lawful to do so, and subject to your consent where required, we may communicate with you by SMS and email to tell you about our products and services. If you wish to opt-out of receiving marketing communications, please contact us and we will stop sending you such communications.
INFORMATION ABOUT ONLINE CHATS
Our Services include online chat features to assist with answering questions and providing you with relevant information. When you participate in an interactive chat, either with a virtual or live agent, the contents of the chat may be captured and kept as a transcript. By using an online chat feature, you understand that our vendors may process the information obtained through the chat feature in order to provide services on our behalf.
DATA SECURITY
We have implemented reasonable measures designed to secure your personal data from accidental loss and from unauthorized access, use, alteration and disclosure. Although we use reasonable efforts to safeguard information, transmission via the Internet is not completely secure and we cannot guarantee the security of your information collected through the Services.
EXTERNAL LINKS
This Privacy Policy applies only to our Services and does not cover the privacy practices of third-party websites which may be linked from our Services.
CHANGES TO THIS POLICY
Any changes we may make to this Policy will be posted on this webpage. Please regularly check our website to review any updates we might make to reflect changes in our practices or changes in applicable laws and regulations.
CONTACT US
If you have any questions or concerns regarding this Privacy Policy or treatment of personal information by Mathnasium, please contact us by emailing [email protected], calling us at (877) 601-MATH (6284) or mailing us at:
Mathnasium Franchisor LLC
5120 W Goldleaf Cir., Ste 400
Los Angeles, CA
90056-1661